Resolve

Resolve Central brings intelligent incident management directly to your Microsoft Teams workspace, revolutionizing how your team handles and resolves issues. Our purpose-built AI engine understands your industry context and organizational needs, delivering truly intelligent automation.

Key Features

• Smart Incident Assignment: AI automatically routes incidents to the right teams based on expertise and workload, classifies and labels incidents and generates incident summaries
• Real-Time Collaboration: Work together on incidents within Teams
• Instant Teams Notifications: Stay informed with real-time updates on incidents, changes, and resolutions
• Dynamic Prioritization: Let our Resolve identify critical issues and optimize your team's focus
• Industry-Specific Intelligence: Pre-configured categories, tags, and team templates tailored to your industry
• Enterprise-Grade Security: Your data is encrypted end-to-end, with attachments stored in your Microsoft 365 account

Benefits

• Reduce incident resolution time
• Improve team productivity with AI-driven automation
• Minimize human error in incident handling
• Keep all communications centralized in Teams

Getting Started

Install Resolve directly from Teams or AppSource. Once installed, our setup wizard will guide you through the configuration process. Start managing incidents intelligently in minutes!

Who is it for?

Resolve is perfect for IT teams, support departments, operations teams, and any organization that needs to manage and resolve incidents efficiently.

Support & Resources

• Documentation: Guidelines
• Contact: Contact Us
• Website: Visit Our Website

Supported clients

• Microsoft Teams
• Microsoft 365
• Outlook

If you need more information, come across any objectionable AI-generated content, or have any question at all, please reach out to us at contact@knbases.com