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Digital Customer Experience

EY Global

Helping deliver personalized customer experience through professional service teams

Solution Overview

The EY Digital Customer Experience solution utilizes Microsoft Dynamics 365 along with the innovative array of EY tools and services to cut costs and make your organization fit for growth. It allows businesses to respond quickly to digital change and improve their customer and citizen experiences by using a range of services— from User Experience as a Service (UXaaS) to traditional market research and content writing.

The human-centered design methodology of EY is a creative approach to problem solving that starts with understanding human needs and ends with innovative solutions, which are tailor-made to suit your business needs.

  • Engage stakeholders and bring them together to co-create
  • Leverage the knowledge and experience of subject-matter resources
  • Ideate and create using diverse methods

Focus on people -centric, design thinking methodology helps clients create appropriate customer experiences— from stakeholder interviews and customer research to ideation scripts to current state journey maps. 


Solution Benefits
  • Improve business agility using innovative tools and methods, including case management and the EY Citizens Intelligence Platform built on Microsoft Technology
  • Get professional knowledge on best practices across a wide range of industries including Insurance, Health, Human Services and Social Services
  • Leverage professional service teams that can help deliver personalized services across all customer and citizen touchpoints to drive conversions and increase brand loyalty
  • Respond to digital change and leverage the digital and emerging technologies through a transformative service delivery approach
  • Help minimize excessive documentation and get user feedback early and often through rapid prototyping of ideas 
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