The ZineOne Intelligent Customer Engagement platform provides Real-time Predictive Engagement
Successful personalization efforts require access to timely and relevant information, accurate insights, and the ability to scale. We help overcome the challenge of collecting and making sense of relevant data (internal and external) so organizations are able to engage a visitor and interact in a highly relevant, personalized manner in-the-moment. We also help companies optimize their existing offers and promotion budgets so it's spent only on visitors that are most likely to be influenced.
Here are the key capabilities of the ZineOne Intelligent Customer Engagement (ICE) platform:
- Patent-pending ML models-Accurate and customized ML models in a fraction of the time so you can provide intelligent customer experiences to your visitors while the engagement is still relevant
- Intelligence in motion - We provide scalable, in-the-moment interactions so you can operate on data in motion
- True omnichannel - We help you meet customers wherever they are and however they want by connecting the digital with the physical world including channels such as the website, mobile, social, ATM, POS, chatbots, kiosks, and on-site.
- Scalable personalization - Tackle the challenge of scaling your personalization efforts all the way to a segment of one person
- Secure and compliant - The ICE platform is secure, compliant, and respects data privacy.
- Up to 90% intent prediction accuracy by the 5th click or tap
- 12% net revenue lift with real-time interactions
- Up to 20% increase in transaction completion rates by capturing transactions that were previously abandoned when visitors moved from channel to channel
- 3x more click-through rates than with traditional methods with hyper-targeted interactions across channels
- Effortless implementation
- Codeless integration
- SaaS-based deployment
- Low developer burden
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