Customer service means more than simply taking phone orders, handling complaints, and having a team of reps working as a de facto for FAQs.

When done right, customer service is the hub of your enterprise, functioning as a department that offers omnichannel communications and omni-present guidance. Utilizing a combination of technologies and human resources, it provides a 360-degree view of each customer fueling more memorable engagements and transforming your customers into brand evangelists. Arbela offers two implementation service levels that extend the functionality of Dynamics 365 Customer Service depending on your business needs, budget and timeline: Essentials and Omnichannel.

With a strategy-specific implementation of Microsoft Dynamics 365 Customer Service from ArganoArbela, you can extend functionality even further with Arbela CX Connect that offers additional contact center solutions that enable you to do all that and more:

Empower customers to “self-serve” and engage with your brand in their preferred channel
Maximize talent usage with intelligent routing and case assignment tools
Reduce call times and improve first-call resolution rates
Gain complete visibility of customer history, behavior, and preferences
Improve reporting to improve service on the fly