EY Retail Intelligence _ 12 week implementation

Solution overview:

The EY Retail Intelligence solution is a multi-channel, customer oriented sales and service solution covering mobile apps, online store and in-store solutions. This solution helps clients to:

• Simplify the entire customer journey from initial contact through the shopping experience to personalized targeting and direct evaluation through one solution and one database
• Implement innovative retail solutions and achieve step change improvements in decision-making support and efficiency
• Replace parts of an existing system landscape or set up an additional layer

Solution benefits:

• Facilitates the complete customer journey from initial contact and shopping experience to personalized targeting and evaluation through one solution and one data bank
• Integrates all customer touchpoints and helps buyers to resume all activities through any customer touchpoint at any time whether it's an online store, mobile app, physical store or call center through Dynamics 365 Commerce and Customer Service
• Leverages state-of-the-art technologies such as artificial intelligence (AI), image recognition and analytics to collect data across all channels and turn them into valuable insights
• Helps all channels access the same data about customers, suppliers, products, finances and logistics in real time, guaranteeing a 360° view using Dynamics 365 Sales and Finance
• Shows flexibility to be easily extended with additional Microsoft Dynamics tools such as Dynamics 365 Field Service or Dynamics 365 Marketing to integrate social media, campaigns and additional services
• Helps retailers to overcome challenges and make the most of opportunities in the modern retail environment
• Demonstrates adaptability in being able to replace parts of an existing system landscape or be set up as an additional layer

Estimate of duration and cost dependent upon additional requested configurations and complexity of integrations.