Retail Incident Reporting Solution

Modern Retail Incident Reporting We built a comprehensive incident reporting solution to help retailers leap into the modern age using Microsoft's Power Platform. Our Incident Reporting solution is intricately designed with four distinct components tailored for retailers.

1. Retail Store Worker Mobile PowerApp Report incidents directly from the shop floor using a mobile device.

• Empowers store workers to report incidents directly from the shop floor using their mobile devices.
• Intuitive UI ensures that even the least tech-savvy users could create incidents with ease.
• Includes camera usage, image attachments, auto-filled location details, and product descriptions at their fingertips.

2. Retail Office Worker Administration & Management PowerApp The administrative counterpart to the mobile store worker app.

Designed for office staff, it streamlines the management of incidents reported by store workers. Provides office staff a centralized platform to monitor, manage, and resolve reported incidents. Allows easy categorization, prioritization, and assignment of incidents. It’s not just an app; it’s a comprehensive incident management solution, allowing your office team to maintain a safer, more responsive retail environment.

3. Power Automate Workflows to Generate PDF Reports of Incidents and Send Emails to Administrative Team The auto-generated report includes vital incident information, allowing for swift review and action.

When an incident is logged through the mobile app or web interface, this automated workflow instantly generates a detailed PDF report for each incident The auto-generated report includes vital incident information, allowing for swift review and action by your administrative team.

Seamlessly sends auto-generated reports via email to the administrative team, ensuring quick and coordinated responses.

4. Executive Leadership Incident Report PowerBI Dashboard Compiles and distills all incident reporting data into an interactive dashboard.

Enables leadership to get a bird’s eye view of all incidents across retail outlets, enabling executives to spot patterns, make strategic choices, and prioritize actions effectively Provides data-driven insights, trends, and metrics to drive continuous improvement in-store operations.

It provides a bird’s-eye view of product loss and recovery trends, enabling your executives to spot patterns, make strategic choices, and prioritize actions effectively

Stop Relying on Excel Retailers often confront a significant challenge in maintaining store safety and customer service standards due to outdated incident reporting processes that typically rely heavily on Excel. While Excel is a versatile tool, when it comes to complex, multi-step processes like incident reporting in a dynamic retail environment, there are several limitations:

1. Scalability Issues: As you expand, Excel-based processes become cumbersome, failing to scale with your company’s growth.

2. Inefficiencies: Manual data entry led to errors, and consolidating data across stores was time-consuming.

3. Lack of Real-Time Insights: With data spread across different sheets, real-time analysis was nearly impossible, delaying responses to critical incidents.

4. Accessibility Challenges: Store workers couldn’t update the incident reports on-the-go, causing lags and potential inaccuracies.

Read the Case Study https://kumopartners.com/luxury-brand-uses-power-apps-to-simplify-complex-business-processes/