LTIM Business Applications Dynamics 365 CRM Transformation Offering

LTIMindtree CRM Transformation offering help our customers address and resolve their customer experience pain areas like lac of 360 degree view of customer and related customer insights, inefficient Lead Management, Reduced Sales performance and dissatisfied after-sales customer service. CRM transformation offering helps address this pain areas, by addressing business domain specific needs across Sales, Marketing, Contact center and Field service.

• Integrated Sales and Marketing: Provides seamless visibility of customers journey from Campaign to final sale. Augments core Sales / Marketing process with omnichannel engagement, Cross sell / upsell, Forecasting, Territory Management. Provides management with Analytics which help in Sales performance tracking & improvement
• Digital Customer Service: Integrated Digital Contact center solution, which harnesses Conversational AI, AI powered Chatbots and traditional channels like email, SMS, WhatsApp etc. to enhance customer service experience.
• Advanced field Service: Enhanced field service operations through better scheduling, Task management, Mobile enabled field service team and improved asset tracking.

These core offerings are augmented with latest GenAI features from Microsoft Copilot Offers. Copilot harnesses AI driven insights for data sets unique to business areas to provide tailored solutions. This is made easy by the seamless data integration across diverse data sources.

Our CRM Transformation offerings have delivered value across following business performance areas:

• Improved Marketing ROI on campaigns executed
• Faster new customer onboarding
• Improved lead conversion rate for sales team
• Enhanced Service agent productivity through use of digital service features
• Better customer insights with complete 360 degree view of customer