InteractionSync for Amazon Connect from TTEC Digital

kiadó: TTEC Digital

InteractionSync from TTEC Digital integrates Dynamics 365 Customer Service and Amazon Connect

InteractionSync for Amazon Connect from TTEC Digital provides contact center agents with a unified view of Amazon Connect interactions within Microsoft Dynamics 365, fueling exceptional customer experiences consistently with speed and quality.

The 360-degree view of interactions gives your agents the opportunity to focus on providing the best customer experience.

  • -Contact center agent desktop application designed as a cloud-based software product with an efficient user interface.

  • -Fuels exceptional customer experiences with better data and automatic Dynamics 365 Activity creation.
  • -Enable quality and speed while keeping the focus to be on the customer.

Delight your customers with pertinent, contextual information.

  • -Enhance your contact center agents’ experience with a unified view of Dynamics 365 Customer Service Workspace and Amazon Connect.

  • -Improve efficiency by reducing interaction handling time.

  • -Automate customer information delivery to an agent through intelligent screen pops with information that already exists on the interaction.

Enable your business teams to increase their operation performance.

  • -Minimal effort needed to implement.

  • -Easy to support with Agent Guide, Admin Guide, and support from TTEC Digital included.

  • -Productized solution with software that stays up to date.