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BitFractal AutoQM API for Contact Centers

kiadó: BitFractal

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Fully automate Contact Center's Quality Management evaluations with the power of Generative AI

BitFractal AutoQM API helps organizations of all sizes, to automate their Call Centers or Contact Centers Quality Management (QM) processes and agent evaluations, across Media & Telco, Education, Professional Services, Travel, and other industries, to take their Customer Experience to a whole new level, by preserving their investments in their technology stack, while infusing them with the most advanced Generative AI in the market. Optimized for voice and text customer interactions, BitFractal combines 4 powerful technologies in one single API call to deliver an end-to-end QM process, from transcribing calls, to analyzing and summarizing what happened during the interaction, indexing them to the CRM, and automatically doing the entire Quality Management process by using advanced AI to answer all evaluation forms questions and auto scoring the interactions.

With BitFractal into the loop, Contact enters can reduce costs while providing a unique customer experience like never seen before.

BitFractal AutoQM API is the only API in the market that combines Text to Speech + Language AI + OpenAI on Azure + Speech to Text with support for voice and text in a single API call.

Here are some of the key capabilities of the BitFractal API:

    • Automate the entire Quality Management process for Voice and Text interactions.
    • Fully customizable to address many different scenarios.
    • Designed to be easy to use and integrate. Just one API call and that's it.
    • Can be used for on-demand or bulk audio transcriptions.
    • Analyze interactions with 1 click and get a summarized recap, issue and resolution identification.
    • Auto score the entire interaction with our unique AutoQM Scoring capability.
    • Automatically answer every question of the Quality Management Evaluation Form with contextual answers.
    • Use different scoring models for each type of QM questions.
    • Unique talk-with-your-data capability that allows QM supervisors to ask questions in natural language about what happened during the call.
    • Support for text, voice, or hybrid interactions.
    • Supports to over 140 languages.
    • Supports a variety of audio formats, including wav, opus, ogg, webm, mp3, flac, wma, aac, amr, m4a, and speex in many different bit and sample rates.
    • Use all capabilities at once, or just the ones you need, and only pay for what you use.
    • Available in data centers in the US, Europe, and Brazil. Other datacenters can be added upon requests to support@bitfractal.com.
    • Can be used along with Power Automate, Azure Logic Apps, Zapier and other orchestrators to easily connect to different system in a low-code format.
    • This is a 100% SaaS offering, NO Azure or OpenAI subscriptions needed. Upon subscribing you'll receive an email with your access keys and detailed documentation with sample codes in multiple languages to start using it right away

BitFractal comes with an QM Playground application to be used to play with all API capabilities, design your QM scenarios, and with a click, export all configuration to be used in the API call.

This API was designed to also optimize costs; thus, its pricing is based on AI credits, that are consumed at every API request, but you only pay for what you use. At each request, each technology (Text to Speech, OpenAI, Language AI and Speech to Text) consumption is tracked independently and the API returns detailed consumption information at every request. To help you estimate your AI credits need, when using English language, each AI credit would allow you to process around 500,000 characters of summarization and interaction analysis, 46 minutes of STT, 66.7K characters converted to speech, and 500,000 tokens used by the OpenAI model.

Check our APIs documentation here and see how easy it is to take your applications, solutions and platforms to the next level.

After you subscribe, make sure you keep an eye out for an email from info@bitfractal.com with your access code and link to activate your subscription.

Áttekintés

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