ProcMATE: Digital Lending Simplified By Compusoft

ProcMATE: Digital Lending Simplified- Empowers Banking and Financial institutions with a BPM toolset that can be used to modernise and automate the Digital Lending process with a view of optimizing costs and improving efficiencies.

It automates business processes and use the underlying machine learning layer to continuously monitor the transactions thus helping the customer by providing real time eligibility of loans and credit approvals. A customer can be engaged using Chabot, SMS, twitter, Facebook, WhatsApp, LinkedIn, etc. ProcMATE is deeply integrated with Dynamics CRM to standard Lending process in Sales and future Service processes and can be further easily integrated with several other enterprise systems if required.

Post Lead creation, machine learning algorithm keeps running in the background and helps the sales team with the lead scoring and classification. This initial ML algorithm can be trained over the period of time and inputs from sales team to provide accurate suggestions.

Typical modern industry challenges:

• Conversion time adds to customer drop-offs
• No real-time eligibility check leads to an experience which is not optimal
• Mis-selling is prevalent due to non guided flows

ProcMATE : Digital Lending Simplified brings the Banks closure to Customers by automating customer centric business processes in a channel where your customers are present.

Prominent features

• Real time eligibility and credit approvals for the customers
• Guided flows leads to a better product-profile match
• Enable customers to connect and engage across channels of choice improving stickiness

Benefits Delivered

• Digital and Social channels lead to exponential reach
• Companies optimize cost on loan provisioning
• Matching of loan product to profiles add to quality of loans
• ML algorithm to help lead classification and scoring

Measures

• Cost optimization
• Conversion quality
• Percentage opting for self-service mode

Value Proposition:

• Automate Customer Acquisition Journey
  • Interactive Banner Ads
  • Lead Engagement & Classification
  • Quotation and Eligibility
  • Application & Renewal
• Automate Customer Service Journey
  • Feedback & Survey
  • Claim Registration & Claim Status
  • Customer Service

In nutshell ProcMATE: Digital Lending Process Simplified promises

• High Quality leads
• More Conversions
• More Sales
• Faster processing time
• Quicker Issue Resolution
• Lesser Overall Cost