Phonexia Voice Verify

kiadó: Phonexia s.r.o.

The voice biometric verification solution for contact centers that can verify customers in 3 seconds

Phonexia Voice Verify is the innovative voice biometric solution for secure, seamless, and password-free authentication of customers over the phone. Powered by innovative deep neural networks and designed specifically for contact center needs, it can verify a person after only 3 seconds of net speech with over 92% accuracy (tested on the NIST SRE16 dataset) and detect speaker changes throughout the whole call to prevent fraud. 

Business Benefits 

  • Cost Reduction—The Average Authentication Time (AAT) is shortened by 30+ seconds, which significantly reduces the Average Handling Time (AHT) and contact center costs. 
  • Fraud Prevention—Access to customers’ data is secured conveniently with voice biometrics, which improves the success of fraud attempt detection.
  • A Seamless Customer Experience—Customers can be verified in just 3 seconds based on their voice, which offers an immersive, password-free authentication experience. 


  • Voice verification in 3 seconds with over 92% accuracy (tested on the NIST SRE16 dataset) 
  • Language-independent verification 
  • Password-free voice biometric verification
  • Fast voice enrollments (voiceprints can be created with only 20 seconds of net speech)
  • Accuracy can be further improved via calibration
  • Quick to test via a free online demo

Use Cases
  • Call Centers
  • Fraud Detection
  • Conversational AI
  • Verification of Remote Employees