Puzzel Dynamics Widget

Puzzel AS

Dynamics CRM integration brings the Puzzel application and customer CRM data into a single interface

The Microsoft Dynamics CRM integration is a smart way of bringing Puzzel application and customer data to be represented on a single interface. With CRM integration you can bring together disparate systems – one that has data in it and the other that uses it – to build a unified view for the agents.

Microsoft Dynamics CRM has been integrated into the Puzzel solution in the form of a widget. The customer details are retrieved from the CRM and displayed in the tab within the Agent Application for all incoming calls and chat requests. The agents can view/edit/add customer details without having to switch between applications. A click to call functionality facilitates the agents to make calls using the call widget in the agent application.

https://store-images.s-microsoft.com/image/apps.36065.269fc833-6708-4874-847e-a14ce0829489.01cfcbec-cddc-4226-9a36-ea3539fed7a4.96e38024-cba1-4c39-816a-0280a750de32
https://store-images.s-microsoft.com/image/apps.36065.269fc833-6708-4874-847e-a14ce0829489.01cfcbec-cddc-4226-9a36-ea3539fed7a4.96e38024-cba1-4c39-816a-0280a750de32