Customer Engagement for Teams
Imagine significantly improving customer satisfaction and employee engagement in just days!
Solgari intelligently connects customers to the people and the help they need fast.
Powered by Microsoft AI, natively extending Teams with Contact Center functionality, and deployed from Azure in minutes.
The Microsoft Teams AI Customer Engagement solution from Solgari enables any Microsoft Teams user to become a customer service champion.
- Customer Service, Sales, Marketing, Specialists and Back Office users can use the app within their existing Teams environment
- Solgari AI Copilot (powered by Azure Open AI Service) provides users with real-time Conversation Summary and Sentiment Analysis across any channel, as well as Next Best Action to assist customer engagement.
- Customers can communicate through any preferred communication channel, whether that’s Voice, SMS, email or a Social channel, with AI Chatbot also available.
- Advanced self-service options powered by Microsoft's Azure Open AI Service ensure customers can be authenticated and find answers to the most common issues quickly.
- Intelligent skills-based routing ensures that customers are connected to the right people within the organisation to help resolve their issue on the first conversation.
- All customer communications data captured through CRM case management with out of the box integrations with Microsoft Dynamics 365 and Salesforce.com, and includes a standalone Contacts database for customers not using a CRM.
- Launch outbound sales, marketing and citizen contact campaigns across voice and SMS, handled by users within Teams
- Supervisors coordinate the entire experience: monitoring and mentoring Agents mid-call provided with real-time analytics and reports and powerful management tools for easy queue or group adjustments.
- Business Leaders are protected by automatically complying with industry-specific regulations and can unlock the full potential of their investments in their Microsoft estate.
The Pro subscription is suitable for organizations of any size in any industry who require standard contact center functionality (5 Queues and 3 IVRs).
The Enterprise subscription is suitable for any organization with complex and high volume contact center needs including unlimited Queues and IVRs.
So what is the USP?
Solgari is born natively in, and deployed instantly from, the Microsoft Azure Cloud, and ‘extends’ the functionality of Microsoft Teams and Dynamics 365 to deliver:
- Unparalleled speed to adoption and business value
- Highly flexible and competitive ‘persona based’ pricing through Pro and Enterprise subscriptions
- Future proofed with rapid delivery of the Microsoft Azure OpenAI Service roadmap,