The customer service function has evolved significantly, today the experience a company provides is as important as its products and services. And yet the call center experience remains the same. Customers still experience rigid & complicated menu options, long wait time in call center queues, multiple call transfers or even call disconnects without any context to previous conversations.
The missing piece is a technology that can both automate call center queries and at the same time have intelligent human-like conversations. The solution is VIVA - our Voice AI-powered call center automation platform. VIVA can communicate in more than 16 languages, understand the intent of the customer’s query and can have multi-turn personalized conversations with its context retention capability.
We have automated over 15 million calls for enterprises like Axis Bank, ICICI Bank, Hathway, Barbeque Nation and many more. Now it's your turn to give your customers a new call center experience.