Customer Experience PVA Chatbots: 4 wk Implementation

This 4-Week implementation offer includes an assessment of your company’s needs, an understanding of your existing landscape & processes, implementation of Customer Experience chatbots built using Microsoft Power Virtual Agents (PVA)  and integrated with Azure Cognitive Services to leverage the best of Microsoft natural language processing and AI. 

PVA enables you to build multilingual conversational AI assistants that are designed to drive human-like conversations, provide rich and personalized responses, and lead customers to the path of purchase across various channels. Simplify customer service & boosts customer satisfaction with round-the-clock support & via seamless transfers to agents.

Benefits:

95% Customer satisfaction on shopping experience Reduce Customer Acquisition Costs by 85% 4X Sales Uplift 65% reduction in live agent support Increase in  consumer satisfaction, experience & loyalty 

Features:

Omnichannel chatbots present on Website, Facebook, Instagram, WhatsApp, and more Multi-lingual chatbots answering in more than 90 languages Conversational Voice Support Chatbot Analytics to measure the effectiveness Reusable personas Integrations with AR/VR systems Product recommendations   Personalized customer support

This offering includes assessment and implementation services for building & deploying customer experience chatbots leveraging Power Virtual Agents. The scope, price & timeline are determined based on specific business goals and the customer's requirements. Hence, the terms, conditions, and pricing will be custom to each engagement.