Dynamics 365 Customer Service: 2-Hour Briefing

Get to know Dynamics 365 Customer Service during a 2-hour demonstration and discussion with an expert. The session will include an overview of the solution's core features, selected advanced options and extensions, and time to review your specific requirements and the questions about the capabilities, concerns, and integrations that are most important to your organization.



Learn how you can use Dynamics 365 Customer Service to:

• Automate self-service with customer portals, virtual agents and knowledge-base articles
• Personalize customer interactions with tailored experiences using omnichannel enabled interfaces
• Increase agent productivity and case resolution with smart productivity tools

Deliverables

You can expect to leave this briefing with:

• A solid understanding of Dynamics 365 Customer Service’s core features and capabilities
• An assessment of the fit for Dynamics 365 Customer Service to meet your customer service team’s needs
• An introduction to applicable advanced Dynamics 365 features and extensions
• An overview of Dynamics 365 Customer Service licensing options and pricing

About Altriva Solutions

Altriva Solutions is an award-winning business technology consulting firm. Its consultants are strategic and technical experts with an average of over 10 years of industry experience. Beyond being a Gold Certified Microsoft Partner, Altriva has been working with Microsoft Dynamics since the solution’s initial Alpha release.