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CX Analytics: 1-Hr Assessment

Clarabridge, Inc

Clarabridge delivers actionable insights from every customer interaction, in one platform.

Clarabridge helps the world’s leading brands take a data-driven, customer-focused approach to everything they do. Using AI-powered text and speech analytics, the Clarabridge experience management platform enables brands to extract actionable insights from every customer interaction in order to grow sales, ensure compliance and increase operational efficiencies. For more information, please visit https://www.clarabridge.com/

Key Features include:

  • Prebuilt connectors to automatically process customer feedback from Dynamics Customer Voice in real-time
  • Aggregate customer feedback from other channels beyond Microsoft Dynamics for analytics
  • Automatically update Dynamics 365 with key insights
  • Machine Learning Sentiment, Effort and Emotion Analysis
  • Patented Theme Detection for finding Blind Spots in data
  • Multilingual Native Natural Language Processing
  • 150+ Industry Models purpose-built for Customer Experience
  • AI-Based Intelligent Scoring
  • Conversational Analytics
  • Predictive Drivers
  • Closed Loop Case Management
  • AI-Based Root Cause Analysis on key performance drivers
Sekilas
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