Folio3’s support services offer peace of mind to business owners who require frequent support for resolving issues regarding Microsoft Dynamics 365 Business Central applications, modules and other ERP related errors.

From tracking incidents and patches to improving work practices and DevOps automation, our Microsoft Dynamics 365 Support services help you keep your ERP in shape.

Deliverables

Our team of certified Microsoft Dynamics 365 professionals will help you with smooth implementation of patches and releases, proactive resolution of issues and tracking incidents as they happen.

The 4-week support implementation plan comes with:

Dedicated support & service delivery engineer who’ll be available 24/7
Dedicated Project Manager who’ll be working directly with your team
Fast issue diagnosis and resolution recommendation
Incident tracking in Jira
Automatic response when a new incident is created
L1 (level 1) support within 2 hours of a new incident
Optimization of the existing processes
Answering ‘How to’ ERP related questions
Improving work practices through SOPs
Automation of recurring tasks
Release management & DevOps automation
Process efficiency recommendations through Power Apps
Reporting Help with Power BI

Additional services charged separately

System Health Check & report
System Performance review & optimization
On-site visit for support & training
Extended & ongoing support

Support for Dynamics AX and Dynamics 365 F&O are also available.

For more details visit Folio3 Dynamics or email us at dynamics@folio3.com

Dynamics 365/AX Support: 4-Week Implementation

Folio3 Software Inc.,

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