Field Service for Dynamics 365 - 2 Hr Workshop

Hexaware Technologies

Hexaware offers a free workshop to transform your field service module. As a first step, we offer a free assessment with landscape recommendations, industry peer analysis and best practices.

Hexaware’s Field360, built on Microsoft Dynamics 365 Field Service, is a modular field service solution that incorporates next-gen technologies to achieve significant improvement in key metrics such as technician first-time fix rate, equipment uptime and asset performance while providing a unified field experience and reduced costs.

The workshop brings you a step closer to transforming your current field service landscape via technologies such as AI/ML, IoT, Head Mounted Devices (HMD’s), AR/VR. It involves a mutual evaluation of your field service requirements against the outlined areas below to arrive a strategic plan and modernization roadmap:

  • Standard: Core module of Field360, offering a comprehensive set of features including defining service catalog, work order management & scheduling, skill-based routing, mobility, and invoicing.
  • Smart Technician: Enhances field service personnel capabilities in terms of self-service, remote assistance, access to field knowledge, and virtual training.
  • Asset Intelligence: Enhances asset and equipment monitoring and operational efficiencies via asset visibility, predictive maintenance, and intelligent parts management.

Hexaware’s Field Service Maturity Assessment walks you through a questionnaire and provides you with a detailed report consisting of: Field Service Landscape: * Recommendations regarding field service modules that can best benefit from an upgrade * Detailed modular view of upgraded field service functionalities

Gap analysis: * Benefit achievable (module-level) through field service modernization * Realizable potential as represented on Hexaware’s Field360 Maturity Curve

Benefits: * Indicative benefits in terms of percentage of cost reduction and value * Potential ROI achievable over a 3 Year timeframe

Industry Peer Comparison: * Current positioning of your organization on various field service metrics To get your free benefit value assessment report, visit