BRIKHousing: Arrears Management_


BRIKHousing: Arrears Management_ helps social landlords' streamline the arrears process, leveraging the power of Microsoft Dynamics 365 for a robust solution.

Arrears Management is a crucial function for every social landlord.  If this is poorly managed, there will be a critical impact on both the organisation and residents. As an organisation you must secure the revenue stream from your rental income, yet balance this against your resident’s ability to pay.

BRIKHousing: Arrears Management_ supports social landlords managing all stages of the arrears process. This module can run in tandem with the BRIKHousing: Rent Accounting_ module or independently.

The system utilises algorithms to analyse payment history and frequency, generating Arrears Alerts that can be assigned to an Income officer and automatically triggering notifications to residents.

Built for deployment on existing or new Microsoft Dynamics 365 or Power Platform implementations, this solution leverages all the flexibility and capability of the Microsoft platform whilst providing a robust and feature arrears management processes.

Housing Assocation Challenges_

  • Forecasting future arrears: predicting and addressing future arrears to take preventative actions.
  • Competing with rising cost of living: many residents have low or fluctuating incomes, leading to reduced rental income and increasing arrears.
  • Omni-channel requirement: rising demands from residents to deliver a seamless customer experience across multiple communication channels.​
  • Access to quality data: lack of access to quality data for more informed decision-making.
  • Duty of care: ensuring customers receive the appropriate benefits and support when they are struggling to pay rent.


  • Automated processes: remove the need for manual tasks to free up staff to focus on residents in need. ​
  • Early intervention: utilise trend analysis to reduce the impact of future arrears.​
  • Simplified customer engagement: communicate effectively across multiple communication channels.
  • Streamlined processes: reduce manual data entry, eliminate repetitive, manual tasks, to increase efficiency and productivity​
  • Better decision-making: use real-time insights into key performance indicators, to inform better decision-making.

Key Features_

  • Manage all arrears stages: manage all stages of the arrears process, working in tandem with the Rents product or independently​.
  • Escalation rules: set rules for moving to the next arrears stage based on length of time, tenancy type and payment history​.
  • De-escalation rules: create rules to manage when payments are made and when a resident is no longer in arrears​.
  • Arrears actions: escalate arrears actions starting from low level arrears through to court action and eviction​.
  • Correspondence tracking: store all arrears actions and correspondence against an arrears case​in a centralised location. ​
  • Manage arrangements: manage and create arrangements and automatically monitor the adherence to any agreements​
  • Resident status: flag when a resident is in arrears on their contact record​.
  • Payment plans: manage the creation of payment plans with the ability to identify whether a resident is on or off plan.​
  • User guidance: on-screen guidance for your users minimises training and makes sure the correct process is followed.
  • Forecasting: predict future arrears cases using algorithms, generating Arrears Actions.
  • Integrated SMS solution: automatically send a text message to any resident who has an active arrears action.
  • SharePoint integration: integrate with SharePoint for document storage and retrieval.
  • Comprehensive reporting: Access comprehensive dashboards, reports, and trend analysis.

Why Infinity Group?

Infinity Group is one of few organisations globally that holds Microsoft Cloud Solutions Partner status which means we are recognised by Microsoft across six solution designation areas covering: Infrastructure (Azure), Data and AI (Azure), Digital and App Innovation (Azure), Security, Business Applications and Modern Work.

Get in touch for a commitment-free discussion about challenges you are facing or to discuss pricing with one of our experienced consultants.