Microsoft 365 - adoption services: a 3 month implementation

Every organization using Microsoft 365 needs to ensure employees adopt the new way of working and get maximum value out of its features. The adoption needs are employee-specific and customer-driven. The first-line worker adoption requirements are entirely different from offices. More so, digital dexterity can be a major challenge within organizations. Microsoft 365 comes with a new way of working and document management, which could be difficult for employees.

Mixit offers organization-specific adoption programs for Microsoft 365 or single Microsoft 365 applications like Microsoft Teams, OneDrive, and/or SharePoint. Since the employee adoption needs and digital dexterity are different, we carry out an extensive assessment to determine and design a organization-specific adoption program. Our service helps you translate the employee needs to a feasible adoption design. We carry out the following processes:

- Research phase: the goal of the research phase is to determine the needs of the different user groups. We undertake the following steps:
	○ Persona validation and employee journey design
	○ Translation of current needs to requirements
	○ Deliver a roadmap and implementation plan
- Design & implementation: The result of the phase is an implemented communication and change management model based on the five-step ADKAR method of Prosci.  
	○ Communication program to inform employee about change
	○ Training program to technically support employee
	○ Leadership and ambassadors program to support leaders in supporting employees
	○ Measurement plan to keep track of the transition.

Some examples of cases we have successfully delivered with this solution: - Professional services: Adopting Microsoft 365 that provides Teams, OneDrive, and SharePoint for 40.000+ employees of a cleaning company that operates throughout Europe. - Public Sector: Adopting a new way of working with the Microsoft 365 platform for 19.000+ council employees.