Field Service Support & Enhancement: 8-Wk Assessment

Get the support you need, when you need it, with Rand Group’s Field Service Support and Enhancement offering. Includes 100 hours of professional services with dedicated block of hours for essential support services and dedicated blocks for enhancements to your current deployment. Get access to premium services like personalized training, reporting and analytics, process automation, compliance and audit support, system integrations and extensions to improve your business systems.

Never outgrow your business applications with support services that include:

• Technical assistance to help you maintain uptime, work smarter and stay focused on your business
• Assigned support specialist who knows your system and provides guidance for maximum returns
• Catalog of premium services to enhance and improve your business systems
• Crisis management with proactive monitoring and immediate escalation of critical production impacting support requests
• Priority handling to elevate your support requests to the front of the queue
• Access to Support Portal – A real-time dashboard of support incidents and resolutions
• Guaranteed response times with critical issues addressed within an hour

Agenda

• Free 4-hour evaluation to prioritize and create a roadmap for enhancements
• Dynamics 365 Field Service review and initial discussion of current state and pain points
• Review existing systems, integrations, and scope for improvement

Deliverables

• Support Contract with 100 pre-purchased hours for support and enhancement
• Authorized users gain access to Support Portal with real time information about support requests
• Automatic renewal options for continued support after the initial 8 weeks