Microsoft 365 On Demand Support - providing you with dedicated experts to support and maintain your Microsoft 365 environment
Protiviti's Microsoft 365 OnDemand Services provides your organization with access to a team of certified technical experts on an as-needed basis to support your Microsoft 365 tenant. Our team members can complement your internal team with valuable skillsets needed to support, maintain and enhance your Microsoft 365 technology solution. We deliver reliable and responsive support services and remediate technical issues in a timely manner and provide flexible, comprehensive on-demand support models to save time, reduce spend and support your business goals.
Services for Microsoft 365 include:
Troubleshooting and Issue Remediation
Architecture and Technical Design
Customization and Enhancement
User Experience and Design
Business Process Automation
Purchase a prepaid block of hours (from 40 to 500 hours) to suit your needs available for one year.
How does Protiviti On Demand Work?
Submit a ticket: When a need arises, submit a support ticket via the online portal. After the ticket is submitted, your dedicated Account Manager will contact you to discuss the ticket.
Determine a plan: Your Account Manager will work with you to determine hours and resources needed and works directly with our experts to plan and resolve the ticket while continuously updating you on your project process.
Ticket is Resolved: Once the ticket and issue is resolved, you will be notified. After completion, you will have the availability to rate our service via the online portal and provide feedback directly to our team.
24/7 Ticket System: Throughout the project, you have 24/7 access to review current ticket status, submit a ticket see current hours available, receive detailed reports via email and rate a ticket based on our service.