Flagship Platformation model for Retail
Offerings include the following:
Customer Experience Management: Customer 360, Clienteling, Intelligent assistance, assisted sales- realized through Brick & Click, GBW Cx, R10x, Kartopia.
Customer 360 analytics: Intelligent retail platform, business insights & outcome to support customer 360 platforms, effective data & meta-data management- realized through Retina integrated with Brick & Click & data platforms.
Different Phases of the 7 Week assessment:
1. Retail / Digital Context
2. Platform Approach
3. Digital / Platform Blueprint
4. Establishing Phased Roadmap
Deliverables across all the phases:
1. Gap Assessment – Digital Processes & Tech landscape,
2. Omnichannel Retail Solution & Ecosystem
3. Retail Marchitecture
4. Pilot execution
5. Indicative timelines & budgets
Key Dependency for pricing estimation:
Technology landscape Interfaces
Digital transformation goals & objectives
Immersive in-store experience:
Inventory status update
Easy returns & refunds
Contactless retailing - realized through Power Apps
Platform Engg. & implementation.
Unified Digital Operations Platform:
operational transformation across core F&O, sales & marketing, sourcing & digital supply chain, inventory & stock management with options for re-order point, distributor/partner management- realized through RPA led automation, Bizapps support & maintenance.