Flagship Platformation model for Retail
Offerings include the following: Customer Experience Management: Customer 360, Clienteling, Intelligent assistance, assisted sales- realized through Brick & Click, GBW Cx, R10x, Kartopia. Customer 360 analytics: Intelligent retail platform, business insights & outcome to support customer 360 platforms, effective data & meta-data management- realized through Retina integrated with Brick & Click & data platforms.
Different Phases of the 7 Week assessment: 1. Retail / Digital Context 2. Platform Approach 3. Digital / Platform Blueprint 4. Establishing Phased Roadmap
Deliverables across all the phases: 1. Gap Assessment – Digital Processes & Tech landscape, 2. Omnichannel Retail Solution & Ecosystem 3. Retail Marchitecture 4. Pilot execution 5. Indicative timelines & budgets
Key Dependency for pricing estimation: Technology landscape Interfaces Digital transformation goals & objectives Immersive in-store experience: Endless aisle Inventory status update Easy returns & refunds Contactless retailing - realized through Power Apps Platform Engg. & implementation.
Unified Digital Operations Platform: operational transformation across core F&O, sales & marketing, sourcing & digital supply chain, inventory & stock management with options for re-order point, distributor/partner management- realized through RPA led automation, Bizapps support & maintenance.