MAIN-TOOL Ticket Management

GLI Business Solutions GmbH

Easy management of tickets and incidents.

- Create tickets
Create new tickets and provide them with the essential information, such as priorities, photo and description. You can start the ticket system with the MAIN-TOOL Technical Asset Management and link the tickets to your assets.

If you have a IOT/control integration, the system creates tickets independently. 

- Assign tickets
Assign the tickets to specific groups or persons.

- Ticket escalation
Escalate tickets through various notification workflows.

- Track tickets
Track tickets and see the progress of all tickets in your dashboard.

- Process tickets
Work through tickets, the optional knowledgebase can help you with this.

- IOT Controller Integration (optional)
We can make your assets smart using IOT Controllers.

Supported Editions:

This app supports both the Essential and Premium editions of Microsoft Dynamics 365 Business Central.

Supported Countries:

All countries where Microsoft Dynamics 365 Business Central is available.

Supported Languages:

English (United States), English (Great Britain), German (Germany), German (Switzerland)