https://store-images.s-microsoft.com/image/apps.28828.0ab19ce2-4b90-4a6e-9bc3-0079f710c40e.d444a7e7-6504-46bf-937a-29f34f3e9397.b5607646-36ae-4848-a0d4-c4432c367007
InteractionSync for Amazon Connect from TTEC Digital
oleh TTEC Digital
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InteractionSync from TTEC Digital integrates Dynamics 365 Customer Service and Amazon Connect
InteractionSync for Amazon Connect from TTEC Digital provides contact center agents with a unified view of Amazon Connect interactions within Microsoft Dynamics 365, fueling exceptional customer experiences consistently with speed and quality.
The 360-degree view of interactions gives your agents the opportunity to focus on providing the best customer experience.
- -Contact center agent desktop application designed as a cloud-based software product with an efficient user interface.
- -Fuels exceptional customer experiences with better data and automatic Dynamics 365 Activity creation.
- -Enable quality and speed while keeping the focus to be on the customer.
Delight your customers with pertinent, contextual information.
- -Enhance your contact center agents’ experience with a unified view of Dynamics 365 Customer Service Workspace and Amazon Connect.
- -Improve efficiency by reducing interaction handling time.
- -Automate customer information delivery to an agent through intelligent screen pops with information that already exists on the interaction.
Enable your business teams to increase their operation performance.
- -Minimal effort needed to implement.
- -Easy to support with Agent Guide, Admin Guide, and support from TTEC Digital included.
- -Productized solution with software that stays up to date.
Sekilas
https://store-images.s-microsoft.com/image/apps.5140.0ab19ce2-4b90-4a6e-9bc3-0079f710c40e.7d6043e4-ee48-4f90-b802-bbff8b30b878.1dbb1f46-437d-44d5-8728-71fea544a5b5
https://store-images.s-microsoft.com/image/apps.12138.0ab19ce2-4b90-4a6e-9bc3-0079f710c40e.1fc7b123-6c11-47e1-b91c-e4dbc554253e.a94c97e8-f4a0-43d2-94d9-fea8b0919c2d
https://store-images.s-microsoft.com/image/apps.55344.0ab19ce2-4b90-4a6e-9bc3-0079f710c40e.1fc7b123-6c11-47e1-b91c-e4dbc554253e.705b5fa5-9bcc-494b-8935-2610fabb5a14
https://store-images.s-microsoft.com/image/apps.6228.0ab19ce2-4b90-4a6e-9bc3-0079f710c40e.1fc7b123-6c11-47e1-b91c-e4dbc554253e.edac8d03-6d44-446f-8ef6-d090e9af4d58
https://store-images.s-microsoft.com/image/apps.24526.0ab19ce2-4b90-4a6e-9bc3-0079f710c40e.1fc7b123-6c11-47e1-b91c-e4dbc554253e.91846873-80b5-431a-896e-f17871ae6b0c
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