oleh Dot.Cy Developments Limited

Guest Relationship Management platform for Luxury Hotels

dot.Hospitality is an all-in-one platform for Central Hotel Operations and Guest Relationship Management, built on the secure ecosystem of Microsoft Dynamics 365. Integrated with Opera PMS, dot.Hospitality replaces multiple legacy systems, thus decreasing operational costs and overheads, by offering a comprehensive feature coverage within a GDPR-compliant cloud platform.

With an Enterprise Service Bus and Master Data Management subsystem, dot.Hospitality eliminates data silos and fragmented processes and allows property-level departments, partners, portals, and channels to interconnect and operate in a globally centralized solution.

Leverage the power of AI, Chatbots, and Business Intelligence Reporting to identify bottlenecks in service delivery, and improve productivity, services, and operational efficiency. Gain access to a Holistic Customer View and effortlessly handle guest interactions at every touchpoint, from pre-arrival to post-departure. From Contact Center to Housekeeping, all departments can now make confident decisions using up-to-the-minute analytics to increase sales and maximize guest satisfaction.