The connector works as a CTI middleware and integrates Microsoft Dynamics CRM with Cisco Contact Center (UCCX, UCCE, PCCE). It enables a CRM user to log in as a contact center agent and handle voice calls, emails, and chats using the Unified Service Desk.
Because of using the unified MS Dynamics interface for handling both inbound/outbound calls:
For a detailed list of business features, please visit our Website.
Expertflow offers a free 15 days trial of the connector. For the trial setup:
Proceed with the Free trial and contact email@example.com for any assistance.