https://store-images.s-microsoft.com/image/apps.22406.d1e95437-eee3-46dd-ad4f-d40eb47dfcfa.ece7d10b-cae7-420b-a2d4-dc82d1f6a831.64fff96a-6610-42c8-857c-5e8a4e30c26f

Five9 Intelligent Cloud Contact Center for multisession applications

oleh Five9

Intelligent Cloud Contact Center for Microsoft Dynamics 365 and Microsoft Teams

Customers want fast and smart communication. Your agents need the right information at their fingertips when communicating with customers. That’s why Five9 partnered with Microsoft to deliver the Intelligent Cloud Contact Center - integrated with Microsoft Dynamics CRM. The result? Agents have the insights they need to accelerate the customer journey to the right outcome. By empowering agents with valuable customer context, you can deliver omnichannel capabilities, regardless of customer preference.

Features
• Cloud-based virtual contact center
• Automatic call distribution (ACD)
• Computer telephony integration (CTI)
• Integrated Voice Response (IVR)
• Customer interaction “screen-pop” notification and incident matching
• Inbound, outbound, and blended voice capability
• Routing and assignment of interactions to best available agent
• Predictive, power, and preview dialers included
• Rich administration and supervisor tools
• Call recording
• Visual voicemail capabilities
• Real-time quality monitoring
• Support for multisession applications (Customer Service workspace and Omnichannel for Customer Service)
• Voice, Chat, Email capabilities

For more info please visit our website. or contact MSAppSource@five9.com

Sekilas

https://store-images.s-microsoft.com/image/apps.18756.d1e95437-eee3-46dd-ad4f-d40eb47dfcfa.ece7d10b-cae7-420b-a2d4-dc82d1f6a831.82bb0d80-c51f-49e7-9d49-460bdb21aa73
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https://store-images.s-microsoft.com/image/apps.35274.d1e95437-eee3-46dd-ad4f-d40eb47dfcfa.ece7d10b-cae7-420b-a2d4-dc82d1f6a831.b08509c2-0731-42c9-b3aa-d74d2fab084c
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https://store-images.s-microsoft.com/image/apps.22995.d1e95437-eee3-46dd-ad4f-d40eb47dfcfa.ece7d10b-cae7-420b-a2d4-dc82d1f6a831.e54754e7-3718-41ba-b057-d003ecd30822
https://store-images.s-microsoft.com/image/apps.26722.d1e95437-eee3-46dd-ad4f-d40eb47dfcfa.ece7d10b-cae7-420b-a2d4-dc82d1f6a831.1d400e11-b84d-4f44-aeea-1a2eeb3ebbaa
https://store-images.s-microsoft.com/image/apps.60959.d1e95437-eee3-46dd-ad4f-d40eb47dfcfa.ece7d10b-cae7-420b-a2d4-dc82d1f6a831.8982aa15-6138-4793-9aef-c89ffc67140a