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Email to Case Automation

WORK 365

Email to Case Automation

Features
  • Supports multiple queues
  • Automatic linking to Contact or Account
  • Email spam protection
  • Email loop protection
  • Email domain address exclusion
  • Supports HTML email
  • Automatic Case Owner assignment - Multiple options
  • Copy attachments to Case
  • 100% Native - works from within CRM
  • Email notifications for external and internal users
  • Fully configurable
  • Can be customized based on individual requirements
  • Multiple Email Templates with additional functionality to add direct links to CRM records
https://gallery.azure.com/artifact/20151001/iotapapps.a0c306b2-f86b-447a-ae67-157a3a7bd533.1.0.8/Artifacts/SampleImage/94d57b0a-f4f2-4f1d-95dd-e224180348fd.png
https://gallery.azure.com/artifact/20151001/iotapapps.a0c306b2-f86b-447a-ae67-157a3a7bd533.1.0.8/Artifacts/SampleImage/94d57b0a-f4f2-4f1d-95dd-e224180348fd.png