Telephone Integration connects your phone to Dynamics 365

oleh ( PTM EDV Systeme )

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Transform your Dynamics 365 experience by seamlessly connecting your phone system

With TelephoneIntegration, you gain access to a range of powerful features, including Click-2-Dial, Caller Recognition, Screen Pops, and more.

Track and manage phone calls effortlessly within Microsoft Dynamics 365:

  • Benefit from Caller Recognition, which displays caller information during incoming calls.
  • Experience the convenience of Screen Pops, automatically opening relevant records or creating new activities.
  • Additionally, incoming calls can trigger the auto creation of new Dynamics 365 records or activities.

Simplify your dialing process with our intuitive features:

  • Enjoy Click-2-Dial support, enabling you to dial phone numbers directly from Dynamics 365 or the Command Bar.
  • Take advantage of the 'Dialing from related records' feature, initiating calls from opportunities or cases associated with your contacts.

Unlock additional functionality to enhance your Dynamics 365 experience:

  • Analyze your calls with in-depth Call Statistics presented within Dynamics 365 dashboards.
  • Optimize your outreach with the Power-Dialer, enabling semi-automated call queues based on campaign activities.
  • Seamlessly integrate with Unified Service Desk (USD) for comprehensive support.

In order to ensure compatibility with a wide range of phone systems, we continuously incorporate interfaces for various phone providers.

We take pride in the fact that our solution functions smoothly with most phone systems currently available in the market (for example: SIP-Phones, Cisco, Avaya, Siemens, Alcatel, Shortel, Asterisk, RingCentral, NumberVOIP, and more).

Note: In the rare case that it doesn't, our SDK empowers customers and partners to create a custom wrapper tailored to their specific environment.

To ensure compatibility with your phone system use our free Phone Test Tool.

So, what are you waiting for? Try TelephoneIntegration today with our 14-day free trial, including all features and support – no payment required!