In this era of consumer dominated world it’s not the business but the customers are deciding the ‘Customer Centricity’ of the business. Hence operational efficiencies and differentiated service has become necessity but that is just not sufficient – consistent customer experience has also become the key. Continuous innovation in products, services and processes raise demand for rapid changes in customer service flows further increasing the challenges faced by customer service organizations.
Pragmasys offers a configurable Customer Service Workflow Automation Solution which transfers the control of setting up the support process flows from developers to business users. It provides comprehensive case management capabilities including ability to define multiple flows based on different criteria, multistep sequential processes with defined SLAs.
Business users can:
How does it Benefit an Organization?