Your key to unparalleled customer service
The way any organization handles its customer complaints
depicts its ability to satisfy its customers. Customers expect quick responses,
timely follow-ups, and seamless experience. However, using manual processes to
address customer requests is labor-intensive, time-consuming, and prone to
error, which eventually leads to poor customer satisfaction.
Visionet’s Customer
Service Management (CSM) solution, built on scalable and feature-rich Microsoft Dynamics 365 platform, is a
knowledge-centric solution that supports incident-based services through SLAs.
CSM offers an
omnichannel experience and can be customized to align with any particular
organization’s case processes and business practices. Moreover, it leverages a
wide range of tools in the Microsoft
Power Platform and supports Microsoft
Dynamics 365 Customer Insights to streamline workflows and maximize
efficiency. It is an ideal solution to boost customer satisfaction, reduce your
organization’s support costs, and provide complete visibility into specific
case progress and overall customer satisfaction.