Calculate your capacity in the most efficient, powerful and versatile tool on the market. Improve accuracy, optimise your workflow and save resources. The Erlang Calculator will be the only add-in you will need for your contact center’s channels.

Try our All-in-one Erlang Calculator with a 1 week free trial.

Calculate your capacity in the most efficient, powerful and versatile tool on the market. The Erlang Calculator is the only add-in you will need.

This add-in includes custom functions for:

Erlang C

Erlang X

Erlang Chat (premium)

Blending (premium)

Occupancy, Service Level, ASA or Abandonment

Patience, Redials, Concurrency

Since 2005, CCmath has been the scientific heart of the contact center community worldwide. By offering software solutions and consulting the most challenging contact center setups.

Our vision and products are based on solid academic foundations, and the well known Workforce Management book Call Center Optimization, written by our founder Ger Koole, which can be found here.

Additional Information

Before installing this add-in, make sure your system

meets the following minimum requirements:

Office on Windows - Version 16.0.12527 or up

Office on Mac -Version 16.34 or up

Office on the Web - Version May 2019 or up

Please enjoy our add-in!

- Team CCmath

Erlang Calculator

CCmath B.V.