Instantly see and act on your CSAT and NPS customer feedback!
SmileBack is the only customer feedback system specifically designed for MSPs and focused exclusively on customer satisfaction. Our CSAT, NPS, and reporting tools empower you to drive your business by making feedback abundant and actionable. Our products will not only dramatically increase the amount of feedback you receive, but also help you analyze and take meaningful action from it in order to improve customer retention and market to new opportunities.
With SmileBack's integration, you can automatically post your CSAT and NPS responses to the channel of your choice. You can also select additional information to include about the response and even take action directly from the channel by viewing the response in SmileBack, emailing your client directly, or opening the ticket in your helpdesk platform.