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Contact Center | ROGER365.io

oleh ROGER365.io

Omnichannel Contact Center with Agent, Supervisor an Reporting functionalities.

ROGER365.io offers a Contact Center and Social Messaging solution for Microsoft Teams. Create voice call queues for your customers and route them to your agents. With the Teams App, agents have realtime insight in the queue, waiting time etc. With the reporting module you can view historical data.

The ROGER365.io can be used within every organization who migrated to Teams Calling and would like to improve their communication with their customers. With the optional integration of Microsoft PowerApps you can help your customers even quicker and improve business processes with losing time.

ROGER365.io is available for small and larger organisations as the pricing model offers as well as consumption based pricing as a fixed pricing model.

To use the Contact Center solution you must first enrol into the ROGER365.io platform where you get a free 14-days evaluation. After that you can purchase a license to use the platform within your organisation. Please contact us for more details or go to [www.roger365.io](http://www.roger365.io)

ROGER365.io Contact Center offers:

General

* Queueing

* Neural Text to Speech (for audio prompts)

* CRM Integration

* Various routing methods, including Skill Based Routing

* Schedules

Agent App

* Live queue insights & statistics

* CRM Integration

* Power Platform Integration

* Availability & Reason codes

* Multiple queue login

* Wrap up timer

Supervisor

* Live queue & agent statistics

* Live Calls Overview

* Agent Status Overview & Override

* Monitor, Whisper & Join

Reporting

* Queue Summary & Details

* Agent Summary & Details

* Agent Logging

Kemampuan add-in

Ketika add-in ini digunakan, add-in ini
  • Dapat mengirim data melalui Internet
  • Add-in ini dapat mengakses informasi pribadi di pesan yang aktif, seperti nomor telepon, alamat pos, atau URL. Add-in dapat mengirimkan data ini ke layanan pihak ketiga. Item lainnya di kotak surat tidak akan dibaca atau diubah.

Sekilas

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https://store-images.s-microsoft.com/image/apps.22845.8c9d2574-fb29-431e-baf2-43f22d97cfd1.253544bd-7c07-4b6f-8929-f3c12ad5fd58.16c2dffd-78d8-41aa-bbd9-52a8ccb5c013.png
https://store-images.s-microsoft.com/image/apps.53080.8c9d2574-fb29-431e-baf2-43f22d97cfd1.253544bd-7c07-4b6f-8929-f3c12ad5fd58.65a2154a-73fa-4636-87b5-1d63fdcea56b.png
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