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Teams4IT

oleh Skillbase

A single access HUB for IT support and knowledge.

The Teams4IT application offers your employees a unique access hub to IT support and knowledge. Through the Teams4IT application, the employee enjoys three functionalities directly from his Microsoft Teams interface:

- Search into knowledge bases

- Access their current support tickets

- Contact the support

The company can configure three redirection links:

- Access the ITSM portal to create an incident

- Access the ITSM portal to create a request

- Schedule a callback request from the support

The Teams4IT app connects via API to different tools / knowledge bases.

In order to use this app, your organization need to have an active “Teams4IT” account.

If you want to use this app, please send a mail to contact@wats.ai to get a ”Teams4IT” account.

Kemampuan add-in

Ketika add-in ini digunakan, add-in ini
  • Dapat mengirim data melalui Internet
  • Add-in ini dapat mengakses informasi pribadi di pesan yang aktif, seperti nomor telepon, alamat pos, atau URL. Add-in dapat mengirimkan data ini ke layanan pihak ketiga. Item lainnya di kotak surat tidak akan dibaca atau diubah.

Sekilas

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https://store-images.s-microsoft.com/image/apps.3184.1c515ecc-579f-4dda-b04a-359bf61968d5.3f879814-dcc6-432c-a0f4-a0286ab58242.46cceaea-d916-468c-91ad-be50bee5a367.png