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Customer Insights (Preview)

Microsoft Corporation

Direct access to information you need to better serve your customers.

Customer Insights Teams bot (Preview)

Microsoft Dynamics 365

Direct access to information to better serve your customers

The Customer Insights Teams bot enables teams and people with direct customer contact to quickly look up customer profiles in the Microsoft Teams app in the conversation with a bot.

The Customer Insights Teams bot allows to connect to your Customer Insights instance and can pull up profiles in Microsoft Teams on individual customers when you search for them by name, email address, or another indexed field. The bot presents a customer card for the requested customer with specific details that help to drive business decisions.

In order to use this app, you need to have access to a Customer Insights environment. Learn more.

Kemampuan add-in
Ketika add-in ini digunakan, add-in ini
  • Mengirimkan data melalui Internet
  • Add-in ini dapat mengakses informasi pribadi di pesan yang aktif, seperti nomor telepon, alamat pos, atau URL. Add-in dapat mengirimkan data ini ke layanan pihak ketiga. Item lainnya di kotak surat tidak akan dibaca atau diubah.
  • Sekilas
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