Helpshift Azure - Bots Analytics


Offers valuable insights around Bot activities and their performance

Helpshift Bots​ Analytics includes QuickSearch Bot ​and Custom Bot Analytics. The QuickSearch Bot analytics provides insights ​on​ key metrics such as​ invocations, ​​FAQs shown, FAQs read and overall Deflection​ rate. The Custom Bot analytics includes metrics such as invocations, assignment, and outbound messages.