Aisera AI Service Desk is a next-gen AI Service Experience solution.
Aisera's AI Service Desk solution is the first of its kind to provide a proactive, personalized, and predictive AI-driven Service Management (AISM) solution that is purpose-built to automate tasks and actions for IT, HR, Facilities, and Customer Service. Aisera's next-generation AI Service Desk works with existing service desk solutions to deliver an end-to-end AI Service Experience for employees and customers. The AI Service Desk provides omni-channel integrations through Conversational AI, NLU Search, and unsupervised NLP to speed remediation of knowledge requests and automate the resolution of tasks and actions.
- 100+ integrations to ticketing, knowledge, and IAM systems
- 200+ pre-trained workflows for task automation
- Conversational AI with 5M+ entities
- Omni-channel support (web portal, chat, email, voice, mobile app)
- Auto-classification and routing through TicketIQ
- Next-best actions for agents to resolve tickets