Ingentive's Managed Support Services offer a flexible and cost-effective solution. Our proactive approach ensures that we're there to address emergencies swiftly while prioritising preventative measures to mitigate future issues. With our comprehensive support, we provide expertise support across the Microsoft Cloud infrastructure allowing our Clients to focus on their business.

Service features:

Patch Management and Data Backup
Scalability for Managed Services Duration
Response SLAs (Service Level Agreements)
Business Hours Support
Dedicated Team
Quarterly Business Reviews
Email and Phone Support
Account Management
Ticket Management and Triage
Optional Managed Hosting

Service benefits:

Enhanced Employee Experience: Streamlined support processes for improved productivity.
Enhanced Security: Proactive measures to safeguard sensitive data.
Scalability: Easily adjust support services to evolving business needs.
Improved Performance: Optimal system performance and reliability.
Focus on Core Business: Free up resources for core objectives.
Cost Efficiency: Reduce IT costs with transparent pricing.
Business Continuity: Maintain productivity during unforeseen events.
Expertise in Tech Solutions: For optimised operations.
Tailored Solutions: Customised support to meet specific business requirements.
Responsive Support Team: Dedicated team ensuring quick response and resolution.

Ingentive offers specialised training sessions designed to empower developers and teams to effectively utilise our Cloud Support capabilities.

Our training approach focuses on practical, hands-on learning experiences tailored to the unique needs of our clients. Sessions cover a range of topics, including leveraging Microsoft Copilot (AI) technology, optimising AI-powered features for support efficiency, and integrating Copilot into existing development workflows.

We emphasise real-world scenarios and practical application, enabling participants to quickly apply their learnings in their development projects. Training is delivered through interactive workshops, virtual classrooms, and self-paced online courses to accommodate different learning preferences and schedules.

Participants engage in hands-on exercises and collaborative coding sessions to gain confidence and proficiency in leveraging Microsoft technology effectively.

Feedback from participants highlights the value of our training sessions, with reported improvements in code development speed, efficiency, and overall productivity.

At Ingentive, we are dedicated to providing training experiences that empower employees to harness the full potential across the Microsoft technology.

Ingentive Managed Service

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