ASC Recording Insights offers users a compliant recording and analytics
solution for the entire communications of Microsoft Teams. Microsoft’s Cognitive Services transcribe audio to text and
Natural Language Processing facilitates automated categorization, emotion
detection, and translation directly in the app.
Excellent service quality, fulfilling legal
regulations and compliance guidelines, handling huge amounts of data: being the
central hub for companies of any industry, contact centers are facing
permanently increasing challenges. Due to directives such as MiFID II and
FinVermV, particularly banks and insurance companies are legally obligated to
record all consultation calls and professional advice. ASC Recording Insights
helps to record communication in compliance with the law as well as to analyze
its content, to evaluate internal processes, and to detect market trends.