‘Lia Chat’ is a web-based human-like interaction system that helps organisations to easily respond to customer queries on a 24x7 basis. The product enables organisations to monitor and enhance visitor and customer engagement. Lia contributes towards driving revenue based on interactions with prospective clients. Lia Chat is a multi-skilled Virtual Assistant designed to help customer support teams provide a more personalised and real-time service to their clients. Lia is a new generation intelligent chatbot that harnesses the power of Artificial Intelligence and incorporates technologies such as Natural Language Processing, Machine Learning and Artificial Intelligence to allow it to provide a remarkable customer experience while reducing the organisation's workload.

KEY CAPABILITIES

CONVERSATIONAL INTELLIGENCE: Lia harnesses our specialised Machine Learning algorithms with our very own offline Natural Language Processing engine to understand your customers’ goals and deliver rich information.
CONTEXT AWARENESS: Lia creates human-like conversations by managing the dialogue and a representation of the conversational logic and keeping track of the context.
SOCIAL MEDIA INTEGRATION: Lia optimises your Social Media reach and enhances your customer base through simple integrations with Facebook Messenger, Viber etc.
HUMAN HANDOVER: Lia is capable of intelligently handing over the conversation to Customer Service Representatives to carry on from where it left off.
LIVE CHAT PORTAL: A complete customer service platform that enables agents to monitor, proactively engage and obtain deeper insights to your website visitors.

KEY FEATURES

- Natural Language Understanding

- Analytics and Interactive Dashboard

- Integrates with CRM and POS systems

- Personalised Recommendations

Lia AI Chatbot

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