Genesys Multicloud CX™ Enterprise Contact Center


A full-featured omnichannel customer engagement solution for large-scale Azure customers

Genesys Multicloud CX™ on Microsoft Azure is the contact center solution of choice for many of the world’s most prestigious brands with sophisticated global requirements. 

Global enterprise contact centers have complex needs, from the latest communication channels to flexible deployment options, and that requires sophisticated solutions that offer scale. Companies benefit from the industry-leading security and compliance of Azure with the Genesys Multicloud CX™ contact center, designed to provide tailor-made customer experiences. Together, our solutions help companies optimize contact center operations and execute better end-to-end customer journeys - no matter how complex. 

You can unify all voice and digital channels, self-service, work items, and inbound and outbound interactions. Plus, best-in-class enterprise routing makes the most of automated and assisted engagements. With the power of AI, you’ll gain a deeper understanding of customer preferences and continually improve their experience using our machine learning capabilities. We also offer the flexibility for businesses to customize their environments with pre-built integrations or build further using our APIs and SDKs. And, you can deploy Genesys Multicloud CX™ as a Genesys managed solution in Azure public cloud, or in an Azure private cloud.

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