Get simplified, integrated communications and easier collaboration between the Genesys Cloud CX™ contact center solution and Microsoft Teams. Make it easier for contact center agents to collaborate and communicate with subject matter experts across your company and deliver memorable customer experiences.
Agents use the integrated directory, search and presence features to find a subject matter expert, determine availability and collaborate in real time with a single click.
Improve agent productivity
A single communication and collaboration interface for agents puts an end to toggling between systems. Real-time access to experts gives them the ability to resolve issues within the first contact.
Choose your carrier
Use Genesys Cloud CX's BYOC options in combination with Microsoft and other carriers to manage inbound and outbound calling, according to your needs.
Telephony SIP integration
Start or transfer calls between Genesys Cloud CX and Microsoft Teams without incurring PSTN charges. Call transfer, recordings, and analytics use existing BYOC voice interaction functionality.