Customer Portal – Optimize Orders & Empower Customers

Empower your customers by offering order management, shipment tracking, product documentation and much more! KAISPE Customer Portal helps your customers getting the information when they need it, deliver exceptional customer experiences by strengthening the collaboration with them, reduce your sales team effort by avoiding repetitive tasks they typically do for customers and integrate with any back-office ERP or CRM application, so you have an end-to-end experience.

Benefits:

• Order management -Allow customers to create, monitor, and track orders through the customer portal
• Save money and reduce manual workload by automating internal processes
• eCommerce capabilities, including end-to-end shopping cart functionality
• Facilitate customer self-serviceby giving them 24/7 access to their data via a self-serve customer portal that can be accessed from any device
• Provide improved customer service and professional customer engagement
• Easy-to-use system allows you to modify and manage the portal on your own
• Pay invoices online with a variety of remittance types, including Stripe, PayPal, Credit cards
• See all their transactions with you in one glance
• Easily accessquotes and other account information as well as see all prior and upcoming payments
• Display orders, invoices, credit memo and payment history online and allow payments on existing invoices
• Save time and money by giving your customers direct access to the information they need, so you don't have to manually answer every request via phone or email

Integration:

• The portal can be easily integrated with Microsoft Dynamics 365, and other ERPs

Supported languages:

*The app is designed to be utilized in multiple languages including French, Arabic, Spanish

Customer support and service offerings:

• Comprehensive break fix support aligned with plan subscription
• Extensive documentation and tutorials facilitate smooth onboarding and troubleshooting
• Regular updates and feature enhancements informed by customer feedback
• Accessible Self-service Portal for logging tickets and related materials
• For integration and further inquiries, contact us at info@kaispe.com
  

More info:

Explore our website to learn more about our products and services, including Microsoft Dynamics 365 and Microsoft Power Platform, as well as our SaaS and PaaS offerings.