Luware Compliance Recording - Closing the Compliance Gap
In highly regulated verticals, such as financial services, businesses are often challenged to use Microsoft Teams in a compliant manner, where external compliance rules frequently require the recording, retention and surveillance of voice and electronic communications. The recording service is built on Azure and is fully managed by Luware. The solution enables organizations usinjg Teams to comply with compliance monitoring, recordkeeping, and reporting requirements.
Recording Features
Easy adherence to advanced compliance needs such as MIFIDII, HIPAA, Dodd-Frank.
- Legal hold
- Incident handling
- Compliance workflows
- Recording announcements
- Voice transcription
- Recording of public network calls in Teams
Analytics & Reporting Features
- Phonetic search
- Speech transcription
- Full-text search
- Detailed dashboards and reporting
- Extensive quality control to streamline processes and increase customer satisfaction
Monitoring Features
- Locking conversations
- Customer surveys for quality assessment.
- Trade reconstruction
- Augmented business insights
- Compliance evidencing
The enterprise-grade, secure Microsoft Teams recording solution let organisations capture all communications features available in Teams from voice calling to chat, audio and video meetings, screen sharing, and IM attachments across all regulated users. It is a robust platform to centrally record, store, and make data readily available and easily retrievable for records retention, reconciliation, trade reconstruction, business intelligence, and compliance evidencing.
