Monitera Engage helps companies or brands to use their social media accounts as a customer service channel. Improve customer relationships in real-time to solve their problems in public conversations or private messages. With integrations, connect your social media customers with other channels. Measure your social media customer service performance by defining customer SLAs and more KPIs.
All related messages from the same customer are grouped in the same case.
Define users, working hours, categories, and SLAs.
Ease your life with saved replies and make your answers well structured.
Measure and report your performance based on SLAs and working hours.
Save customer info in an exclusive customer card and make them valuable.
Connect your social media customers with your CRM and other channels.