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oleh Pactera Technologies Inc.

the platform for agents to assess servicing skills, know performance, and needs for training

Learning Requirements

- Platform for human agents/sales people  to assess their customer servicing skills, know their performance, and needs for any further training.
- Onboarding Human Customer Service Agents at the speed of corporate growth.

Learning Methods

- A Digital platform to enhance customer servicing skills in line with organization standards for a unified customer servicing experience
- Digital learning for energizing and engaging the digital generation of human employees in order to reduce the churn rate in Customer Service Organizations.

Learning Trends 

- A platform to learn and assess at your own pace